Emergency Plumbing FAQs for Rockdale

Any labour we carry out on your plumbing. If something we've fixed isn't right, we come back. No questions. No cost. It's not limited to a set number of months, and there's no fine print reducing what's covered. That's the whole promise, nothing narrower.

Only a licensed gasfitter. It's not a job for a general handyman or a DIY fix, under NSW law. Every gas job we handle is carried out by an appropriately licensed tradesperson, exactly as the rules require. If you ever smell gas, leave the property and call from outside before ringing anyone.

For a leak or burst pipe, turn off the water at the meter and mop up what you can; that's the single biggest thing you can do before we arrive. Stay well clear of any electrics near standing water, and if you smell gas, leave the property and call from outside. Beyond that, leave it alone. Poking at a blocked drain or a hot water unit can turn a simple fix into a bigger one.

Absolutely, ask any time. We hold NSW Plumbing Licence #275278C, and every plumber we send holds both, no exceptions. There's nothing hidden about our credentials. We'd rather you check than take our word for it.

Yes, every weekend and every public holiday, at the same price as a Tuesday afternoon. A weekend or a public holiday isn't a reason to make you wait. Christmas Day included. You'll never be told to wait until Monday.

Fill it in with your name, number and a note on what's wrong, and it comes straight through to us. We call you back quickly, any hour, whether it's 2am or a Sunday afternoon. It's just as fast as ringing direct if the phone's not handy right that second.

We run through what's going on with you first, then dispatch the nearest available plumber, on-site fast. You'll get a time frame before we hang up, and a firm number once the plumber has had a proper look. No surprises land on the invoice afterwards.

Yes, genuinely, not just on the website. Someone answers the phone at 3am the same as 3pm. That's a real person, not an answering machine, with public holidays and Christmas Day both included. We don't run seasonal hours or shut early on a Friday.

Rockdale's low points sit inside the Muddy Creek and Scarborough Ponds drainage catchments, and heavy rain finds them fast. Spring storm season is when we see the most call-outs for stormwater surcharge and overflowing gutters, especially on streets nearer the creek. If water's backing up through a floor drain during a downpour, that's usually the stormwater system nearby maxed out, not a fault in your own pipes.

Genuinely local, not just in a domain name. We're on King Street and Princes Highway regularly, and we know which streets flood first when the drains back up. It's the kind of familiarity that comes from doing the work here week after week, not from a map.

Regularly. With so much of the suburb now living in units, strata call-outs for shared hot water systems and stack blockages are a big part of the job. We're used to dealing with body corporates and building managers directly, not just individual owners, so getting access sorted is rarely the hold-up it can be elsewhere.

Rockdale plus the suburbs that touch it: Bexley, Arncliffe, Brighton-Le-Sands, Kogarah and Bexley North. Sitting a street or two past one of those boundaries won't stop us picking up. Our regular run covers most of the surrounding Bayside area too.